Frequently Asked Questions

AWe accept reservations for tickets from the day exactly two months before the boarding date.

AYou can make your purchase at the Tokai Kisen boarding terminal.

ACredit cards are accepted at the ticket counters at each port. However, they cannot be used on ships.

AFor the cancellation fee, see the “Cancellation Rules” on our web page.

APlease arrive at the boarding area approximately one hour before departure for large passenger ships and 30 minutes before departure for high-speed jet ferry. Please allow plenty of time for your trip.

ASee the "Boarding Terminal Guide" on our web page

ASee the "Discount Information" on our website.

AYou can. Please ensure that your pet is placed in a “cage” or “carry-on” with sides no longer than 45 cm, and that its face and other body parts are not visible. On board, please place the cage or carry-on in the designated area as instructed by the crew. For details, see the website "Index (Japanese only)."

AAs we do not have a car ferry service, you cannot load a vehicle onto the ship or ferry.

AFor the arrival ports, you can check round-trip routes while aboard ship; and for the departure ports, you can check with the Tokai Kisen office from your point of lodging or while on the individual island.

AThere are no convenience stores in the Izu Islands. All of the islands have supermarkets, liquor stores, drug stores, and general stores. Unlike the mainland, however, the closing times can be early, so be sure to get your shopping done early.

AOshima, Kozushima, Miyakejima and Hachijojima have bus services. However, because bus frequency can be low, it is a good idea to check bus timetables beforehand.